What are my Payment Options?

1. Automatic payment enrollment is available through the community portal by accessing ‘Billing’ / ‘Auto-Draft’.
   • Online Payments can be made through the community portal by selecting ‘Billing’ / ‘Electronic Payment’ You will need the following information:
     • Management ID: 1159
     • Association ID: The first 3 digits of your account number
     • Property Account Number: Listed on your remittance coupon
   • For further assistance contact CIT bank at 866-800-4656
2. Billpay through your financial institution:
   • Make checks payable to the Association (not Trestle Management Group)
   • Send payments to: P. O. Box 29170, Phoenix, AZ 85038
   • Include your Account Number and Property Address on the check
3. Payments remitted by mail:
   • Make checks payable to the Association (not Trestle Management Group)
   • Send payments to: P. O. Box 29170, Phoenix, AZ 85038
   • Include your Account Number and Property Address on the check

How do I avoid an online payment fee?

Enroll in the automatic payment program through Trestle Management Group by accessing the community portal and selecting ‘Make a Payment’ / ‘Auto-Draft’.

 How do I make a change to my automatic payments?

The community portal provides you with the means to discontinue enrollment or make a change to the banking information by selecting ‘Make a Payment’ / Auto-Draft’.

What does my assessment payment go towards?

Assessments pay for a homeowner’s share of the common area expenses. Homeowners are provided with a copy of the new fiscal year’s budget annually, detailing the amount budgeted for each expense. Some common area expenses for single family home communities may include landscaping (water/electricity/maintenance/repairs), pool, clubhouse, basketball court, etc.; Condominiums may also include roof and exterior structure repairs.

When is my payment considered late?

Assessments are due on the 1st day of the month. The date your assessment is considered late depends on the association's governing documents. Your statement will reflect the date a late fee will be charged if the assessment is not paid on time.

What mailing address do I use?

Payment Address: P.O. Box 29170 Phoenix, AZ 85038

Correspondence: 450 N Dobson Rd, Ste 201, Mesa, AZ 85201, or you may email communications@trestlemanagement.com

Architectural Requests: 450 N Dobson Rd, Ste 201, Mesa, AZ 85201 or you may email designreview@trestlemanagement.com

Who do I contact with a billing question?

Please access the community portal and select ‘Submit a New Request’ from the Dashboard, or call: 480-422-0888 option 3, or email communications@trestlemanagement.com.

 How can I dispute a late fee?

Please access the community portal and select ‘Submit a New Request’ from the Dashboard.

How do I change my mailing address?

Please access the community portal and select ‘My Contact Info’ to update your contact information.

Where do I direct a title company for resale information?

Have your title company or real estate agent order a disclosure statement through www.homewisedocs.com.

How do I obtain a copy of my CC&Rs?

You may obtain a copy of your association's CC&Rs through the community portal under Documents/Governing Documents.

How do I contact the management company?

Your management company is Trestle Management Group.

Phone: 480-422-0888

Select ‘Submit a Request’ on the portal Dashboard

Email: communications@trestlemanagement.com